Question 1

Where do you ship from?

Accepted Answer

All orders are packed and shipped from Sylvan Lake, Alberta, Canada.

Question 2

How long will my order take to arrive?

Accepted Answer

Shipping times vary depending on the product ordered. Many of our items are ordered specifically for you once your purchase is placed, which allows us to offer a carefully curated selection of western-inspired pieces. Processing and shipping times may vary, and tracking information will be provided once your order has shipped.

Question 3

Do you offer returns or exchanges?

Accepted Answer

We want you to love your order! We accept exchanges or store credit on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Question 4

What if there is an issue with my order?

Accepted Answer

If your order arrives damaged, incorrect, or you experience any issues, please contact us as soon as possible and we'll work to make it right.

Question 5

How can I contact you?

Accepted Answer

For any questions regarding products, orders, shipping, or returns, please email us at contact@brandbourbon.co and we'll get back to you as soon as possible.

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Frequently asked questions

Where do you ship from?

How long will my order take to arrive?

Do you offer returns or exchanges?

What if there is an issue with my order?

How can I contact you?